Privacy Policy - Cabanon Simplicité

Thank you for visiting the Cabanon Simplicité website and taking the time to read its privacy policy (hereinafter the "Policy").

By browsing our website or using our systems or services, you acknowledge that you have read and understood this Policy and consent, where applicable, to your data and personal information being processed in accordance with it.

This privacy policy consists of the following elements:

• Objective of the privacy policy

• Effective date

• Methods of collecting consent

• Objective of data collection

• Personal information collected

• Purposes of data processing

• Processing methods used

• Access and control of personal information

• Sharing and grounds for sharing personal information with third parties

• Use of cookies (cookies) and similar technologies

• Retention of personal information

• Your rights

• Other information

Objective of the privacy policy

Respect for privacy and the protection of personal information are essential to us. This Policy aims to protect this information in accordance with applicable laws.

To ensure this protection, Cabanon Simplicité undertakes to collect, process, and share personally identifiable information only when the individual has consented, unless permitted or required by law — in which case your consent will not be necessary.

For the purposes of this Policy, "personal information" means any information concerning an identifiable individual or any information that allows an individual to be identified. As far as possible, we will anonymize, pseudonymize, and/or aggregate this information so that it no longer identifies an individual.

Effective date

This Policy has been in effect since August 1, 2025.

Methods of collecting consent

We are committed to obtaining consent before collecting an individual's personal information. Consent may be explicit or implicit and may be provided directly by the individual or their authorized representative.

We prefer to obtain explicit consent, whether verbal, electronic, or written. However, implicit consent can reasonably be inferred from a person's action or inaction. For example, providing a name and address to receive a publication, or a name and phone number to get an answer to a question, is considered implicit consent to the collection of personal information.

The type of client consent depends on the sensitivity of the personal information concerned, the purposes for which it is collected, and the reasonable expectations of a person placed in a similar situation.

If we wish to use personal information for a new purpose, we will describe the intended use and request consent again.

In some cases — particularly with government requests — it may not be possible to obtain consent. We undertake to disclose this information only in accordance with this Policy and only if required or permitted by law.

Objective of data collection

The information collected is used in accordance with the objectives and purposes set forth in this Policy. Here are some of the reasons why we collect your personal information:

• Provide services and products: We collect and process the data necessary to fulfill our mission and meet our contractual obligations.

• Maintain and improve these services and products: The data collected during your interactions with our services may be used to analyze and improve the functioning of our services and products.

• Develop new services and products, including for AI: The data collected may be used for research and development purposes to create new services and products for our clients, notably through marketing messages and advertisements. In addition, collected and aggregated data may be processed by algorithms using artificial intelligence.

• Offer personalized services and products: By collecting and analyzing the data generated by your interactions with our services, we can design and provide services and products that suit you, thereby ensuring that we meet your expectations regarding customer service and quality. This also allows us to plan accommodations for clients who may need them.

• Evaluate the performance of services and products: Data is collected to identify the strengths and weaknesses of our services and products, so they can be evaluated and improved if necessary — for example, through surveys. This helps us ensure the quality of our services and products while supporting risk management.

• Protect the privacy of our users: The data collected allows us to verify the identity and protect the privacy of people who contact us by phone, electronically, or otherwise.

• Comply with legal obligations: Data is collected to comply with requirements set forth in laws, regulations, or international treaties.

Personal information collected

Cabanon Simplicité may collect personal information in various forms, but only by lawful means and only for necessary purposes previously disclosed to you, as described in this Policy, or when permitted or required by law.

The personal information collected, as well as its sensitivity, may vary depending on the context of your interactions with Cabanon Simplicité. For this reason, we consider it a priority to inform you about the nature of the personal information we use.

We protect all personal information collected. Among the types of personal information that may be collected and used, particular attention is given to the following:

• Name and contact details: First and last name, email address, postal address, telephone number, and other similar data used to communicate with you.

• Demographics: Information such as your age, gender, country, and preferred language of communication.

• Security identifiers: Passwords, password hints, and other similar security information used to identify you and grant you access to your account.

• Subscription data: Information about your subscriptions related to cultural and corporate events, as well as newsletters from cultural organizations or partners.

• Payment data: Information required to process your payments, such as the payment instrument number (e.g., your credit card number) and the associated security code.

• Interactions: Data relating to your use of our website, our online platforms, our digital and non-digital tools. This includes data you provide when using our services and products and, in some cases (e.g., error reports), the data we generate.

• Images and audio: Audiovisual data used to ensure customer security, notably during cultural or corporate events of which we are the organizer or host.

Other examples of interaction-related data that we may collect include:

• Website usage data.

• Payment and account history: Data on items you purchase or lease and activities related to your account.

• Troubleshooting and support data: Information you provide when you contact Cabanon Simplicité for help, including details about the services and products you use, and any other information that helps us resolve your issue.

• Interests and preferences: Data about your personal interests and preferences, such as the artists or musical genres for which you attend concerts, the types of exhibitions and/or cultural events that interest you, and the cities to which you are willing to travel for cultural or corporate events. In addition to the information you explicitly provide, other data we collect may sometimes allow us to define or predict your interests and preferences.

• Content consumption data: Information about multimedia content (e.g., television, video, music, audio, books, applications, and games) that you access through our services and products.

• Searches and orders: Search queries and orders you make when using our website.

• Textual and input data: Text entries, keyboard inputs, and handwritten inputs, as well as any related information.

• Location data: Data — precise or approximate — concerning the location of your device. For example, location data may be collected from your device's IP address or from your account profile data indicating a less precise location, such as a city name or postal code.

• Other data: Additional information provided while using our website, including data from Google Analytics and other data analysis tools.

Purposes of data processing

• Provision of our products and services: We use the data to operate our services and products and to offer you rich and interactive experiences. For example, understanding what type of service or product we should offer to attract new customers.

• Improvement of services and/or products: We use the data to improve our services and/or products, notably by adding new features or capabilities (e.g., error reports when purchasing one of our services or products).

• Personalization: Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experience based on the data we hold about you, including inferences we make regarding your activities, interests, and location.

• Development of services and/or products: We use data to create new services and products. For example, we may anonymize or pseudonymize personal information to better understand customer needs.

• Customer service: We use data to diagnose and resolve problems related to services and/or products, restore access to your personal account, and provide other assistance and support services.

• Security and troubleshooting: We use data to help secure our services and products and to resolve related issues. This includes using data to ensure customer safety, detect malware and malicious activities, resolve performance or compatibility issues, optimize user experience, and inform customers of updates. Automated systems may be used to detect security threats.

• Security: We use data to protect the security of our services, our products, and our customers. Security features can prevent the execution of malware and warn users when malware is detected on their device to ensure public safety.

• Surveys and promotional communications: We use the data collected to send surveys and promotional communications. You can subscribe to email updates, respond to surveys, and choose to receive promotional communications from Cabanon Simplicité by email, SMS, postal mail, or telephone. For more details on managing your contact information, email subscriptions, and promotional communications, see the Access and control of personal information section of this Policy.

• Relevant offers: Cabanon Simplicité uses the data to provide you with relevant and important information about available services and products. We analyze data from different sources to predict which information will be most interesting and relevant to you and communicate it in various ways. For example, we can predict your purchase or rental habits and suggest new services or products that may interest you.

• Advertising: Cabanon Simplicité uses data collected during its interactions with you, through some of our services and products, and via third-party websites to advertise our services and products, including on third-party sites. Automated processes may sometimes be used to make advertising more relevant.

• Commercial transactions: We use data to process transactions with us. For example, we process payment information to provide subscriptions to services and products and use contact information to deliver products purchased in our branches or on our online store.

• Reporting and business operations: We use data to analyze our operations and improve decision-making processes. This allows us to make informed decisions and generate reports on business performance.

• Protection of rights and property: We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we may verify the validity of purchases made in-store or online, and confirm rental agreements to fight fraud. Automated processes may be used to detect and prevent activities that violate our rights or those of third parties.

• Legal compliance: We process data to comply with the law. For example, we may use data on customer age to ensure compliance with privacy obligations or to confirm that customers meet the age requirements for purchasing or renting equipment. We also process contact information and identifiers to help customers exercise their data protection rights.

  
  

  
  

• Research: We use data to conduct research, including for scientific purposes and in the public interest, where permitted by law.

  
  

  
  

Processing methods used

Cabanon Simplicité attaches the utmost importance to the security of your personal information and undertakes to process it in accordance with industry standards and practices, and only for the purposes for which it was collected, as described in this Policy or in a specific notice provided to you.

However, absolute protection cannot be guaranteed due to the inherent security limitations of transmitting data over the Internet. As such, information transmitted to us is ultimately at the customer's own risk.

Access and control of personal information

Cabanon Simplicité ensures that all personal information in its possession is as accurate, up-to-date, and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification purposes and to request corrections if the information is inaccurate. If you believe your personal information is incorrect or if you wish to access it, you can submit a request using the contact details provided at the end of this Policy.

To the extent possible, we will provide you with access to your personal information within a reasonable timeframe. However, for security reasons, we may need to verify your identity before granting you access.

There may also be circumstances where we cannot give you access to your personal information — for example, if access would reveal another person's personal information and they refuse to consent, or where legal restrictions apply. If such a situation arises, we will inform you of the reason why we cannot grant you access to your personal information.

If your request concerns data on third-party websites or platforms, please contact those third parties directly.

Sharing and grounds for sharing personal information with third parties

We do not share your personal information with companies, organizations, or individuals outside of Cabanon Simplicité, except with our authorized suppliers and partners who need access to this information for the purposes set forth in this Policy, and within its limits, as well as in the following cases:

• With your consent.

• For storage on cloud servers (cloud). In this case, personal information may transit through third-party jurisdictions. Please note that we only use trusted companies that have established privacy policies.

• For external processing needs. We may transmit personal information to other trusted businesses or persons who process it on our behalf, according to our instructions, in accordance with this privacy policy, with a level of data security at least equivalent to ours, and while complying with all other appropriate security and confidentiality measures. Specifically, we use third-party service providers to consolidate, clean, and analyze data in our sector so they can generate value from this data and develop tools for the benefit of our clients and various industry players. To do this, these providers process the information as follows:

  1. Data is first prepared and classified for use.

  2. From the prepared data, the provider creates aggregated statistics containing general and non-personal information, sometimes combined with data from similar sources. This consolidated data is then used to establish global statistics, such as origin analysis (mainly via postal codes), seasonality analysis, or price analysis (e.g., type of shopping cart).

  3. The data is then enriched using two different methods:

     • Enrichment by third-party open data, such as sociodemographic data from census information linked to postal codes.

     • Enrichment by deduction. For example, if a ticket is purchased at the "25 and under" rate, it can be inferred that the person concerned is under 25 years old.

• For legal reasons. We may transmit personal information outside our organization if access to it is necessary to comply with applicable laws and regulations.

Cabanon Simplicité undertakes never to sell or rent your personal information to a third party.

Use of cookies (cookies) and similar technologies

Cabanon Simplicité may use cookies, web beacons, tracking pixels, log files, or other technologies to collect certain personal information from visitors to our websites, as well as from recipients of our newsletters, invitations, and other communications. Cookies are pieces of information sent by the server to the browser during a visit to a website that enable unique identification of the current connection. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the duration of your browsing session, and other statistics.

The cookies we use are designed, among other things, to retrieve browsing history and shopping carts (e.g., product purchases, equipment rentals, etc.) related to fundraising activities, in order to facilitate the user's online browsing experience. It is important to note that enabling cookies, depending on the configuration chosen, may allow other servers to install cookies on your system. You can configure your browser settings to notify you of the presence of cookies, thereby giving you the choice to accept them or not.

Please note that our website may contain links or references to third-party websites. This Policy no longer applies as soon as you leave our website, and Cabanon Simplicité is not responsible for the collection or processing of information by these third parties.

Types of cookies and their use

• Necessary: Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. They include, among others, cookies used by the cookie management tool, which remembers whether you have accepted or refused cookies. This category also allows the website to display the correct fonts.

• Preferences: Preference cookies allow a website to remember information that changes the way the site behaves or looks, such as your preferred language or the region you are in.

• Statistics: Statistic cookies help website owners understand how visitors interact with their website by collecting and reporting information anonymously. This category includes cookies from Google Analytics, which analyze online user behavior, as well as cookies from Meta and LinkedIn.

• Marketing: Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

Retention of personal information

Cabanon Simplicité retains the data it collects for varying durations, depending on the nature of the information and its utility in providing our services and products. During the retention period, Cabanon Simplicité implements physical and technical measures to ensure the security of data containing personal information.

The main storage locations for personal information are the cities where Cabanon Simplicité has offices or facilities, and the cities where Shopify operates servers hosting the data collected by Cabanon Simplicité.

Personal information may also be stored outside the country in which you reside if a third-party provider or other entity to whom we disclose personal information in accordance with this Policy is located abroad. In such cases, the personal information may be subject to the local laws of the countries or territories where the information is collected, used, disclosed, or stored, and government or law enforcement authorities in those jurisdictions may have access to it.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be kept for extended periods.

Your rights

You have the right to the portability of your personal information. This means that you have the right to:

• Request that we provide you with your computerized personal information in a structured, commonly used, and machine-readable format.

• Request that this file be transmitted to another organization of your designation.

The right to portability applies only to computerized personal information provided directly by the individual concerned. This right therefore does not apply to the following personal information:

• Personal information collected or stored in paper format.

• Personal information collected from third parties (for example, if you use a third-party platform to obtain job applications for your organization).

• Created or inferred personal information.

You also have the right to:

• Request modification of your personal information.

• Request destruction of your personal information.

Other information

Changes to this Policy

We may update this privacy policy from time to time. Any reduction in your rights under this privacy policy will not be applied without your explicit consent. We always indicate the date of the most recent modifications and provide access to archived versions for your review. If the changes are significant, we will post a prominent notice on our website (including, for certain services, by email notification).

Compliance Officer

For any questions, comments, or complaints regarding this Policy, you can contact the person responsible for ensuring compliance with this privacy policy:

Gabriel De longue-épée

Cabanon Simplicité

450-361-7223

57 rue Saint Judes Sud, Granby, Québec, J2N 2N1

gabriel.dle@cabanonsimplicite.com

Right to be forgotten or other requests

To exercise your right to object and remove your personal information from our databases, please complete this form.

If a request must be made on your behalf, please complete this form.

If you need to give your consent for the disclosure of personal information to a third party, please complete this form.